Privacy Policy | Peak Home Decor

Effective Date: 25 October 2025
Last Updated: 25 October 2025

At Peak Home Decor, your privacy is of the utmost importance to us. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information.

This policy explains how we handle your personal data when you visit www.peakhomedecor.co.uk or make a purchase from us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process personal information in order to provide you with the best shopping experience. This may include:

  • Contact details: such as your name, email address, phone number, and delivery address.
  • Payment details: processed securely via our third-party payment gateways (we never store full credit or debit card details).
  • Order information: including purchase history, preferences, and communications.
  • Technical information: such as IP address, browser type, device information, and usage data via cookies and analytics tools.
  • Marketing preferences: information you provide when subscribing to newsletters or marketing communications.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders, payments, and deliveries.
  • Communicate with you regarding orders, updates, or customer support.
  • Send you marketing communications (only if you have opted in).
  • Personalise your browsing and shopping experience.
  • Improve our products, services, and website functionality.
  • Detect and prevent fraud, abuse, or security breaches.
  • Comply with legal or regulatory obligations.

3. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity – to fulfil your orders and provide customer service.
  • Consent – where you opt-in to receive marketing emails or newsletters.
  • Legitimate interests – to improve our services and protect against fraud.
  • Legal obligation – when required to comply with UK law or government requests.

4. How We Protect Your Information

Your data security is our priority. We use:

  • SSL encryption during all payment transactions.
  • Secure, password-protected servers for data storage.
  • Limited employee access to personal data, restricted by role and need.
  • Trusted third-party processors that comply with GDPR standards.

We never sell or rent your personal data to third parties.

5. Sharing Your Information

We may share your data only when necessary, including with:

  • Payment processors (e.g., Shopify Payments, PayPal, etc.).
  • Shipping and logistics partners for delivery.
  • IT and analytics providers (e.g., Google Analytics) to support our website operations.
  • Legal authorities, when required by law.

All third-party providers are carefully vetted to ensure your data is handled securely and lawfully.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember preferences, and analyse site traffic.

You can manage or disable cookies in your browser settings. For more information, see our Cookie Policy [link to your cookie policy page, or add a section below].

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil orders and comply with legal requirements (such as tax and accounting laws).
  • Maintain records for customer service and business reporting.

Once your data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for marketing at any time.
  • Object to data processing in certain circumstances.
  • Request data portability (transfer of your data).

To exercise any of these rights, please contact us at info@peakhomedecor.co.uk.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact:

Peak Home Decor
Email: info@peakhomedecor.co.uk
Website: www.peakhomedecor.co.uk
Registered Company: We Are HG Limited (United Kingdom)